Culture, Heart of PointClickCare
What makes PointClickCare customers different? Ours aren’t simply satisfied customers; they are true advocates of our goal. Our customers are devoted to the exact same points we are, progressing senior care. PointClickCare is grateful to have customers like Melissa Draper, who is not only a permanent Director of Professional Informatics at Heritage Workflow Team, LLC, situated in Illinois, yet that is likewise well on her way to pointclickcare cna accomplishing her doctorate to additional development her abilities and also experience. We just recently sat down with Melissa to hear about her journey with PointClickCare over the years as well as why she still enjoys whatever about PointClickCare.
More than a solution
Melissa has been in healthcare for greater than 14 years currently as well as in that time, she has seen her share of devices, options, as well as providers. She has actually experienced the successes and also failures of all of them, which is why she believes PointClickCare is special. “I have actually had a great deal of success utilizing PointClickCare services over the years, and also I’ve additionally had plenty of positive feedback also. What makes PointClickCare unique is their willingness to truly pay attention to their customers, no matter how large or small. If something isn’t helping you, they need to know about it and they intend to implement a remedy to make it much better. It seems like a greater than simply a supplier, it’s a collaboration.”
She states that whenever she has point of care cna had the chance to meet our team members in person, she is reminded of just how easily the goal as well as vision of the organization filters down throughout the company via each person. “Last time I was at SUMMIT I was lucky adequate to fulfill Nick Noel, and he showed to me some unbelievable understandings on the value of the client and we also remained in call on LinkedIn. To me, that just shows how the team at PointClickCare are individuals similar to me, committed to the very same mission. Titles do not seem to be hierarchal; I suggest, we refer to the founders as Mike and Dave, and also I discover that to be a personal touch that you do not get with other organizations. It’s that personable degree that they have actually instilled throughout the organization that states, ‘we remain in this together’.”.
Interaction is vital.
Open communication with our clients is among the ways we remain to evolve our remedies. Melissa mentioned that previously this year they carried out Nursing Benefit as well as although they experienced some battles at first, she informed us that it was the manner in which PointClickCare handled the concerns that genuinely made a difference. “It comes back to that personalized degree. The team at PointClickCare don’t see you as an account, you are individuals who are working together. They intend to listen to the excellent, the bad, and the unsightly and also they intend to work with you. PointClickCare dedicated a great deal of time and effort to making the service benefit us as well as even though we experienced problems at first, I still am an advocate of the item, I believe in what it needs to provide and as a registered nurse as well as I see the advantages of it bringing your individuals to life. It aids you to really understand what you are doing and also why you are doing it.”.
A knowledge candidate.
One of the most fascinating points we learnt more about Melissa throughout our discussion is just how she is currently functioning in the direction of her PhD concentrating on the Philosophy of Human Solutions. She also stated that in her researches, she typically makes use of PointClickCare as an example and also has utilized our materials to add to many of her documents. “In a course I am taking today we are discovering top quality management and also performance improvement, and also one of the examples I brought up in course exactly how PointClickCare remedies allow staff to make use of and veterinarian the analysis.” She additionally claimed PointClickCare has actually played a big function in her studies. “It’s what I understand and I simply assume it is a fantastic firm so anytime I can promote it as a trendsetter in the industry, I will.”.
Since her courses more than, Melissa remains in the midst of creating her last argumentation on “Telemedicine in the Post-Acute: What the Barriers Are”. She claims it was between that and interoperability on the continuum, but she ended up choosing telemedicine because it is a lot more prevalent in care centers today. Melissa is hoping to finish her argumentation by this time next year, as well as we can not wait point of care cna login till she releases her work and also shares it with the globe.
Many thanks for sharing, Melissa! We wish you the best of pointclickcare cna luck in your research studies.
